{"id":1322,"date":"2026-04-29T15:18:47","date_gmt":"2026-04-29T13:18:47","guid":{"rendered":"https:\/\/nissanlease.online.dealer-info.be\/?p=1322"},"modified":"2026-10-09T15:51:34","modified_gmt":"2026-10-09T13:51:34","slug":"declarer_un_sinistre","status":"publish","type":"post","link":"https:\/\/nissanlease.online.dealer-info.be\/fr\/informations-utiles\/declarer_un_sinistre\/","title":{"rendered":"Comment d\u00e9clarer un sinistre\u00a0?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong><strong>Un sinistre avec une voiture de leasing est toujours une mauvaise surprise. Des explications claires font toute la diff\u00e9rence pour le client. En tant que vendeur ou membre du service client, il est essentiel que vous sachiez comment le client doit d\u00e9clarer un sinistre, avec qui il doit prendre contact et ce qui se passera ensuite. Vous pourrez ainsi l\u2019informer correctement et l\u2019aider \u00e0 reprendre la route au plus vite<\/strong><\/strong><\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong><strong><strong>D\u00e9clarer un sinistre<\/strong>&nbsp;<strong>: ce que le client doit faire<\/strong><\/strong><\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">La proc\u00e9dure aupr\u00e8s de <strong><strong>Nissan <\/strong>Lease<\/strong> est simple, mais varie l\u00e9g\u00e8rement selon le choix du client en mati\u00e8re d\u2019assurance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Quand les assurances et le service Perfecta passent par Arval<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour rouler sans souci, le service \u00ab\u00a0Perfecta\u00a0\u00bb prend en charge les dommages au v\u00e9hicule lorsque le client est en tort, mais aussi en cas d\u2019incendie, de vol et\/ou de vandalisme, de bris de glace et de dommages caus\u00e9s par des facteurs externes (par ex. \u00e9l\u00e9ments naturels, animaux, etc.). Le client paiera un montant forfaitaire (risque propre) si le sinistre ne peut \u00eatre imput\u00e9 \u00e0 aucune partie adverse connue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Votre client roulera ainsi l\u2019esprit tranquille.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le client doit <strong>d\u00e9clarer le sinistre dans les 24&nbsp;heures<\/strong> au <strong>Service Center<\/strong> <strong>Nissan Lease<\/strong>&nbsp;:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>par t\u00e9l\u00e9phone au <strong>+32&nbsp;2<\/strong>&nbsp;<strong>610&nbsp;21&nbsp;66<\/strong>, ou<\/li>\n\n\n\n<li>par e-mail \u00e0 l\u2019adresse <a href=\"mailto:nissanlease.be@arval.be\" type=\"mailto\" id=\"mailto:nissanlease.be@arval.be\"><\/a><a href=\"mailto:nissanlease@arval.be\">nissanlease@arval.be<\/a>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Le Service Center \u00e9value si le v\u00e9hicule doit \u00eatre r\u00e9par\u00e9 imm\u00e9diatement pour garantir la s\u00e9curit\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En outre, le client peut <strong>d\u00e9clarer directement le sinistre via l\u2019app<\/strong> <strong>MyLeez<\/strong>.<br>Au moment de la livraison du v\u00e9hicule, le client re\u00e7oit une invitation \u00e0 installer l\u2019application et \u00e0 cr\u00e9er un mot de passe. Si le client a oubli\u00e9 le mot de passe ou ne l\u2019a jamais d\u00e9fini, il peut facilement le r\u00e9initialiser dans l\u2019application.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udca1 <strong>Important&nbsp;:<\/strong> si une <strong>contrepartie <\/strong>est impliqu\u00e9e, le client doit <strong>toujours remplir un constat d\u2019accident<\/strong>, en envoyer une copie \u00e0 <a href=\"mailto:insurance.be@arval.be\"><strong>insurance.be@arval.be<\/strong><\/a> et conserver l\u2019original.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Quand le client est assur\u00e9 via son propre assureur<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dans ce cas, le client contacte <strong>son propre assureur ou son courtier<\/strong>. Ni Arval, ni Nissan&nbsp;Lease n\u2019interviennent dans la gestion ou la r\u00e9paration des dommages.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong><strong><strong>Quels sont les frais en cas de sinistre&nbsp;?<\/strong><\/strong><\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Si le client a souscrit les assurances et le service Perfecta aupr\u00e8s d\u2019Arval, les sinistres sont <strong>enti\u00e8rement r\u00e9gl\u00e9s via le service<\/strong> <strong>Perfecta<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>En cas de dommages caus\u00e9s \u00e0 des tiers, l\u2019<strong>assureur RC<\/strong> intervient.<\/li>\n\n\n\n<li>Si le conducteur a <strong>moins de 23<\/strong>&nbsp;<strong>ans<\/strong>, une <strong>franchise de 150<\/strong>&nbsp;<strong>\u20ac<\/strong> en RC s\u2019applique.<\/li>\n\n\n\n<li>Le <strong>service Perfecta<\/strong> couvre les dommages caus\u00e9s \u00e0 la voiture par un incendie, un vol, un bris de vitre, des forces de la nature ou une collision avec des animaux (sous r\u00e9serve d&rsquo;exclusions).<\/li>\n\n\n\n<li>Si les dommages ne peuvent pas \u00eatre r\u00e9cup\u00e9r\u00e9s aupr\u00e8s d\u2019une contrepartie connue, <strong>un montant forfaitaire (risque propre)<\/strong> est imput\u00e9. Son montant est indiqu\u00e9 dans l\u2019offre et dans le contrat de leasing.<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\"><strong><strong><strong>Que faire en cas de panne ou d\u2019accident sur la route<\/strong>&nbsp;<strong>?<\/strong><\/strong><\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Lorsque l\u2019<strong>assistance d\u00e9pannage<\/strong> est incluse dans le contrat, le client peut appeler <strong>Nissan Lease Assistance 24\u00a0h\/24 et 7\u00a0jours\/7<\/strong> au <strong>+32\u00a02\u00a0243\u00a072\u00a066<\/strong> ou via l\u2019<strong>app MyLeez<\/strong>.<br>L\u2019app permet de partager automatiquement <strong>l\u2019emplacement exact<\/strong> du client, ce qui acc\u00e9l\u00e8re l\u2019intervention sur place. En cas de panne ou d\u2019accident <strong>\u00e0 l\u2019\u00e9tranger<\/strong>, le client appelle le m\u00eame num\u00e9ro. Si aucun d\u00e9pannage n\u2019est pr\u00e9vu dans le contrat, le client doit contacter son propre service d\u2019assistance.<br>Dans la plupart des cas, Arval r\u00e8gle directement la facture avec le garage \u00e9tranger, de sorte que le client ne doit rien avancer.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong><strong>Sp\u00e9cifiquement pour le bris de glace<\/strong><\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">En cas de dommages au pare-brise, aux vitres lat\u00e9rales ou \u00e0 la lunette arri\u00e8re, le client peut localiser un point de r\u00e9paration agr\u00e9\u00e9 via le <strong>Service Locator dans l\u2019app MyLeez<\/strong>. Lorsque l&rsquo;assurance et le service Perfecta ont \u00e9t\u00e9 souscrits aupr\u00e8s d&rsquo;Arval, cette r\u00e9paration est <strong>gratuite<\/strong>.<br>Si le client a sa propre compagnie d\u2019assurances, c\u2019est son assureur qui se charge de la r\u00e9paration.<\/p>\n\n\n\n<div class=\"wp-block-group has-white-color has-black-background-color has-text-color has-background has-link-color wp-elements-1\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h5 class=\"wp-block-heading\"><strong>Ce qu\u2019il faut retenir<\/strong> :<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>D\u00e9clarer le sinistre dans les 24&nbsp;heures<\/strong> \u00e0 Arval (par t\u00e9l\u00e9phone, par e-mail ou via l\u2019app MyLeez).<\/li>\n\n\n\n<li><strong>Toujours<\/strong> <strong>remplir un constat d\u2019accident <\/strong>s\u2019il y a une contrepartie.<\/li>\n\n\n\n<li><strong>Le service Perfecta<\/strong> prend enti\u00e8rement en charge les dommages \u00e0 la voiture, sauf en cas d&rsquo;un montant forfaitaire (risque propre) et sous r\u00e9serve d&rsquo;exclusions.<\/li>\n\n\n\n<li><strong>D\u00e9pannage<\/strong>&nbsp;: via Nissan Lease Assistance au <strong>+32&nbsp;2<\/strong>&nbsp;<strong>243&nbsp;72&nbsp;66<\/strong> ou via l\u2019app MyLeez.<\/li>\n\n\n\n<li><strong>Dommages aux vitres<\/strong>&nbsp;: r\u00e9paration par l\u2019interm\u00e9diaire de partenaires agr\u00e9\u00e9s&nbsp;\u2013 gratuit si vous souscrivez au service Perfecta chez Arval.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h5 class=\"wp-block-heading\"><strong><strong>Q&amp;R&nbsp;\u2013 Questions fr\u00e9quentes des clients<\/strong><\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2753O\u00f9 puis-je d\u00e9clarer un dommage \u00e0 ma voiture Nissan<\/strong>&nbsp;<strong>Lease<\/strong>&nbsp;<strong>?<\/strong><br>\ud83d\udc49 Aupr\u00e8s du Service Center Nissan Lease, qui peut \u00eatre joint au +32&nbsp;2&nbsp;610&nbsp;21&nbsp;66, par e-mail ou via l\u2019app MyLeez.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2753 Les dommages \u00e0 ma voiture sont-ils \u00e0 ma charge<\/strong>\u00a0<strong>?<\/strong><br>\ud83d\udc49 Le service Perfecta couvre enti\u00e8rement les dommages, sous r\u00e9serve du montant forfaitaire (risque propre) mentionn\u00e9 dans le contrat et sous r\u00e9serve d&rsquo;exclusions..<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2753<\/strong><strong> Et si j\u2019ai mon propre assureur<\/strong>&nbsp;<strong>?<\/strong><br>\ud83d\udc49 Dans ce cas, le client contacte directement son assureur ou son courtier. Arval n\u2019intervient pas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2753 Que faire en cas d\u2019accident avec une contrepartie<\/strong>&nbsp;<strong>?<\/strong><br>\ud83d\udc49 Remplissez toujours un constat d\u2019accident, envoyez-en une copie \u00e0 <a href=\"mailto:insurance.be@arval.be\">insurance.be@arval.be<\/a> et conservez l\u2019original.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2753 Comment d\u00e9clarer une panne ou des dommages aux vitres&nbsp;?<\/strong><br>\ud83d\udc49 Appelez Nissan Lease Assistance au +32&nbsp;2&nbsp;243&nbsp;72&nbsp;66  ou utilisez l\u2019app MyLeez. Les dommages aux vitres peuvent \u00eatre r\u00e9par\u00e9s via le Service Locator dans l\u2019app.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">LEGAL NOTE:<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Les informations pr\u00e9sent\u00e9es dans ce document sont fournies uniquement \u00e0 titre indicatif. Elles sont destin\u00e9es exclusivement \u00e0 votre usage interne, en votre qualit\u00e9 de distributeur (dealer), et ne peuvent \u00eatre utilis\u00e9es qu\u2019\u00e0 des fins d\u2019information interne.  Ce document, en tout ou en partie, ainsi que son contenu, ne doivent en aucun cas \u00eatre partag\u00e9s, transmis ou communiqu\u00e9s \u00e0 des tiers, y compris \u00e0 des clients. Arval ne garantit pas que les informations qu\u2019il contient soient exhaustives ou exemptes d\u2019erreurs. Arval ne saurait \u00eatre tenue responsable d\u2019\u00e9ventuelles inexactitudes, omissions ou erreurs pr\u00e9sentes dans ce document. Ce document ne constitue ni une offre, ni un engagement contractuel, ni une obligation de quelque nature que ce soit. Arval se r\u00e9serve le droit de modifier ou de mettre \u00e0 jour, \u00e0 tout moment et sans pr\u00e9avis, le contenu de ce document.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Editeur responsable : Arval Belgium SA, Ikaroslaan 99, 1930 Zaventem, RPM Bruxelles TVA BE 0436.781.102, <a href=\"http:\/\/www.arval.be\">www.arval.be<\/a>, 02 240 01 99, <a href=\"mailto:info@arval.be\">info@arval.be<\/a>. Arval Belgium SA est enregistr\u00e9e en tant qu\u2019interm\u00e9diaire d\u2019assurance \u00e0 titre accessoire aupr\u00e8s de l\u2019Autorit\u00e9 des Services et March\u00e9s Financiers (FSMA &#8211; <a href=\"http:\/\/www.fsma.be\">www.FSMA.be)<\/a> sous le num\u00e9ro 0436.781.102. BNP Paribas Fortis &#8211; IBAN BE54 0016 0303 1797- BIC GEBABEBB.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Un sinistre avec une voiture de leasing est toujours une mauvaise surprise. Des explications claires font toute la diff\u00e9rence pour le client. En tant que vendeur ou membre du service client, il est essentiel que vous sachiez comment le client doit d\u00e9clarer un sinistre, avec qui il doit prendre contact et ce qui se passera [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":1214,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[21],"tags":[29],"class_list":["post-1322","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-informations-utiles","tag-subthema"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comment d\u00e9clarer un sinistre\u00a0? - Nissan Lease<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment d\u00e9clarer un sinistre\u00a0? - Nissan Lease\" \/>\n<meta property=\"og:description\" content=\"Un sinistre avec une voiture de leasing est toujours une mauvaise surprise. 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En tant que vendeur ou membre du service client, il est essentiel que vous sachiez comment le client doit d\u00e9clarer un sinistre, avec qui il doit prendre contact et ce qui se passera [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/nissanlease.online.dealer-info.be\/fr\/informations-utiles\/declarer_un_sinistre\/\" \/>\n<meta property=\"og:site_name\" content=\"Nissan Lease\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-29T13:18:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-09T13:51:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/nissanlease.online.dealer-info.be\/wp-content\/uploads\/2026\/04\/takelwagen-768x549.png\" \/>\n\t<meta property=\"og:image:width\" content=\"768\" \/>\n\t<meta property=\"og:image:height\" content=\"549\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Joris\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Joris\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/nissanlease.online.dealer-info.be\\\/fr\\\/informations-utiles\\\/declarer_un_sinistre\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/nissanlease.online.dealer-info.be\\\/fr\\\/informations-utiles\\\/declarer_un_sinistre\\\/\"},\"author\":{\"name\":\"Joris\",\"@id\":\"https:\\\/\\\/nissanlease.online.dealer-info.be\\\/fr\\\/#\\\/schema\\\/person\\\/f36624a11f892c24920046b76527e3b7\"},\"headline\":\"Comment d\u00e9clarer un sinistre\u00a0?\",\"datePublished\":\"2026-04-29T13:18:47+00:00\",\"dateModified\":\"2026-10-09T13:51:34+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/nissanlease.online.dealer-info.be\\\/fr\\\/informations-utiles\\\/declarer_un_sinistre\\\/\"},\"wordCount\":1202,\"image\":{\"@id\":\"https:\\\/\\\/nissanlease.online.dealer-info.be\\\/fr\\\/informations-utiles\\\/declarer_un_sinistre\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/nissanlease.online.dealer-info.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/takelwagen.png\",\"keywords\":[\"Subthema\"],\"articleSection\":[\"Informations utiles sur le leasing\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/nissanlease.online.dealer-info.be\\\/fr\\\/informations-utiles\\\/declarer_un_sinistre\\\/\",\"url\":\"https:\\\/\\\/nissanlease.online.dealer-info.be\\\/fr\\\/informations-utiles\\\/declarer_un_sinistre\\\/\",\"name\":\"Comment d\u00e9clarer un sinistre\u00a0? 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Des explications claires font toute la diff\u00e9rence pour le client. 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