{"id":1363,"date":"2026-04-29T16:45:07","date_gmt":"2026-04-29T14:45:07","guid":{"rendered":"https:\/\/nissanlease.online.dealer-info.be\/?p=1363"},"modified":"2026-05-04T11:32:16","modified_gmt":"2026-05-04T09:32:16","slug":"restitution_du-vehicle","status":"publish","type":"post","link":"https:\/\/nissanlease.online.dealer-info.be\/fr\/informations-utiles\/restitution_du-vehicle\/","title":{"rendered":"Comment se d\u00e9roule la restitution du v\u00e9hicule ?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Lorsque le contrat de leasing d\u2019un v\u00e9hicule Nissan arrive \u00e0 son terme, le v\u00e9hicule est restitu\u00e9 \u00e0 Nissan  Lease ou Nissan Private Lease (g\u00e9r\u00e9 par Arval). Pour de nombreux clients, il s\u2019agit d\u2019un moment important. Ils souhaitent savoir ce qui va se passer, quand ils doivent restituer leur v\u00e9hicule et ce qui est attendu de leur part.<br>En tant que concessionnaire, vous jouez un r\u00f4le cl\u00e9 pour informer et accompagner correctement les clients tout au long de cette \u00e9tape.<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><strong><strong>Que comprend la restitution du v\u00e9hicule ?<\/strong><\/strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">La restitution du v\u00e9hicule marque la <strong>fin officielle du contrat de leasing<\/strong>. Lors de la remise du v\u00e9hicule, un <strong>\u00e9tat des lieux<\/strong> est \u00e9tabli en pr\u00e9sence du conducteur.<br>Dans une phase ult\u00e9rieure, une <strong>inspection externe<\/strong> est r\u00e9alis\u00e9e et un <strong>rapport final d\u2019inspection<\/strong> est \u00e9tabli (<em>Arval Inspection Report<\/em>). Cette inspection d\u00e9termine l\u2019\u00e9tat du v\u00e9hicule et constitue la base de la <strong>facturation finale<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lors de l\u2019inspection, les \u00e9l\u00e9ments suivants sont notamment contr\u00f4l\u00e9s :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>l\u2019\u00e9tat g\u00e9n\u00e9ral du v\u00e9hicule (int\u00e9rieur, carrosserie, pneus, vitrages, etc.) ;<\/li>\n\n\n\n<li>le kilom\u00e9trage ;<\/li>\n\n\n\n<li>la pr\u00e9sence de tous les accessoires, tels que les cl\u00e9s, documents de bord, c\u00e2bles de recharge et le carnet d\u2019entretien.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019\u00e9valuation du v\u00e9hicule est r\u00e9alis\u00e9e conform\u00e9ment aux <strong>normes RENTA<\/strong>, la r\u00e9f\u00e9rence belge en mati\u00e8re de restitution de v\u00e9hicules dans le secteur du leasing. Ces normes distinguent l\u2019usure normale des dommages excessifs et garantissent une \u00e9valuation objective et standardis\u00e9e.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><strong><strong>Quel est le timing de la restitution ?<\/strong><\/strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Environ <strong>quatre mois avant la fin du contrat<\/strong>, le client re\u00e7oit un message de Nissan Lease expliquant la proc\u00e9dure et l\u2019invitant \u00e0 planifier un rendez-vous pour la restitution du v\u00e9hicule.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La proc\u00e9dure est simple mais doit \u00eatre absolument respect\u00e9e :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Prise de rendez-vous et pr\u00e9paration<\/strong> \u2013 Environ quatre mois avant la fin du contrat, le client re\u00e7oit un message d\u2019Arval avec les informations relatives \u00e0 la proc\u00e9dure de restitution et l\u2019obligation de fixer un rendez-vous. <\/li>\n\n\n\n<li>Le client doit informer <strong>Nissan (Private) Lease au moins 5 jours avant la restitution<\/strong> du v\u00e9hicule via <a href=\"mailto:nissanlease.be@arval.be\"><a href=\"mailto:nissanlease@arval.be\">nissanlease@arval.be<\/a><\/a>\u00a0ou t\u00e9l\u00e9phoner au\u00a0<strong>02<\/strong>\u00a0<strong>610\u00a021\u00a066<\/strong>. <strong>\u00c9tat des lieux<\/strong> \u2013 Lors de la restitution, un partenaire externe r\u00e9ceptionne le v\u00e9hicule en pr\u00e9sence du client. Le kilom\u00e9trage est relev\u00e9, les \u00e9ventuels dommages ou \u00e9l\u00e9ments manquants (cl\u00e9s, documents de bord, c\u00e2bles de recharge, etc.) sont constat\u00e9s et des photos sont prises.<\/li>\n\n\n\n<li>Ce document est sign\u00e9 par le client, qui en re\u00e7oit ensuite une copie par e-mail.<\/li>\n\n\n\n<li><strong>Inspection et \u00e9tablissement du rapport<\/strong> \u2013 Un partenaire externe agr\u00e9\u00e9 effectue un contr\u00f4le technique et visuel approfondi. Toutes les constatations sont reprises dans un rapport d\u2019inspection chiffr\u00e9 et d\u00e9taill\u00e9, appel\u00e9 <strong>\u00ab Arval Inspection Report \u00bb<\/strong>.<\/li>\n\n\n\n<li><strong>Communication vers le client et facturation finale<\/strong> \u2013 Les r\u00e9sultats de l\u2019inspection servent de base \u00e0 la facturation finale.<\/li>\n\n\n\n<li>Si le client n\u2019est pas d\u2019accord avec les constatations, il peut introduire une r\u00e9clamation <strong>dans les deux jours ouvrables<\/strong> via <a href=\"mailto:nissanlease.be@arval.be\"><a href=\"mailto:nissanlease@arval.be\">nissanlease@arval.be<\/a><\/a>\u00a0ou t\u00e9l\u00e9phoner au\u00a0<strong>02<\/strong>\u00a0<strong>610\u00a021\u00a066<\/strong><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">En tant que concessionnaire, vous pouvez adopter une attitude proactive en rappelant \u00e0 temps aux clients la restitution \u00e0 venir et en les aidant \u00e0 bien pr\u00e9parer leur v\u00e9hicule.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udca1 <strong>Conseil<\/strong> : Nissan Lease met \u00e0 disposition un <strong>guide pratique de restitution<\/strong> pour les clients, d\u00e9taillant ce qu\u2019ils doivent pr\u00e9voir et comment pr\u00e9parer leur v\u00e9hicule. N\u2019h\u00e9sitez pas \u00e0 le demander \u00e0 l\u2019\u00e9quipe Nissan Lease : c\u2019est un outil tr\u00e8s utile \u00e0 remettre aux clients avant la restitution.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Votre r\u00f4le en tant que concessionnaire<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Vous \u00eates souvent le premier point de contact pour les clients qui restituent leur v\u00e9hicule de leasing. En expliquant clairement la proc\u00e9dure, vous \u00e9vitez toute confusion et augmentez la satisfaction client.<br>En cas de questions, orientez toujours les clients vers <strong>Nissan (Private) Lease<\/strong> via <a href=\"mailto:nissanlease.be@arval.be\"><a href=\"mailto:nissanlease@arval.be\">nissanlease@arval.be<\/a><\/a>\u00a0ou t\u00e9l\u00e9phoner au\u00a0<strong>02<\/strong>\u00a0<strong>610\u00a021\u00a066<\/strong>, et soulignez que la restitution se fait selon des <strong>normes RENTA objectives<\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-group has-white-color has-black-background-color has-text-color has-background has-link-color wp-elements-1\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\"><strong>Ce qu\u2019il faut retenir<\/strong> :<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le v\u00e9hicule est restitu\u00e9 et inspect\u00e9 \u00e0 la fin du contrat selon les <strong>normes RENTA<\/strong>.<\/li>\n\n\n\n<li>Le client est inform\u00e9 <strong>quatre mois \u00e0 l\u2019avance<\/strong>.<\/li>\n\n\n\n<li>La <strong>facturation finale<\/strong> suit lors de la prochaine facturation apr\u00e8s la restitution.<\/li>\n\n\n\n<li>Le <strong>guide de restitution Nissan Lease<\/strong> aide les clients \u00e0 bien se pr\u00e9parer.<\/li>\n\n\n\n<li>Questions ? Contact via <a href=\"mailto:nissanlease.be@arval.be\"><a href=\"mailto:nissanlease@arval.be\">nissanlease@arval.be<\/a><\/a>\u00a0ou t\u00e9l\u00e9phoner au\u00a0<strong>02<\/strong>\u00a0<strong>610\u00a021\u00a066<\/strong><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><strong>Q&amp;R&nbsp;\u2013 Questions fr\u00e9quentes des clients<\/strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2753<\/strong><strong> Quand dois-je restituer mon v\u00e9hicule de leasing ?<\/strong><br>\ud83d\udc49 En principe \u00e0 la date de fin du contrat. Le client re\u00e7oit plusieurs mois \u00e0 l\u2019avance une invitation pour planifier la restitution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2753<\/strong><strong> Que se passe-t-il lors de la restitution ?<\/strong><br>\ud83d\udc49 Un \u00e9tat des lieux est d\u2019abord \u00e9tabli en pr\u00e9sence du client. Ensuite, un expert agr\u00e9\u00e9 contr\u00f4le le v\u00e9hicule sur base des normes RENTA et \u00e9tablit un rapport (<em>Arval Inspection Report<\/em>).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2753<\/strong><strong> Que dois-je apporter lors de la restitution ?<\/strong><br>\ud83d\udc49 Toutes les cl\u00e9s, les documents de bord, le carnet d\u2019entretien, les c\u00e2bles de recharge et les accessoires li\u00e9s au v\u00e9hicule.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2753<\/strong><strong> Vais-je recevoir un rapport de l\u2019inspection ?<\/strong><br>\ud83d\udc49 Oui, le rapport d\u2019inspection est transmis par e-mail.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2753O\u00f9 puis-je trouver plus d\u2019informations pour pr\u00e9parer la restitution ?<\/strong><br>\ud83d\udc49 Nissan Lease met \u00e0 disposition un guide de restitution qui accompagne le client \u00e9tape par \u00e9tape. Vous pouvez le demander \u00e0 l\u2019\u00e9quipe Nissan Lease afin de le remettre aux clients.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">LEGAL NOTE:<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Les informations pr\u00e9sent\u00e9es dans ce document sont fournies uniquement \u00e0 titre indicatif. Elles sont destin\u00e9es exclusivement \u00e0 votre usage interne, en votre qualit\u00e9 de distributeur (dealer), et ne peuvent \u00eatre utilis\u00e9es qu\u2019\u00e0 des fins d\u2019information interne.  Ce document, en tout ou en partie, ainsi que son contenu, ne doivent en aucun cas \u00eatre partag\u00e9s, transmis ou communiqu\u00e9s \u00e0 des tiers, y compris \u00e0 des clients. Arval ne garantit pas que les informations qu\u2019il contient soient exhaustives ou exemptes d\u2019erreurs. Arval ne saurait \u00eatre tenue responsable d\u2019\u00e9ventuelles inexactitudes, omissions ou erreurs pr\u00e9sentes dans ce document. Ce document ne constitue ni une offre, ni un engagement contractuel, ni une obligation de quelque nature que ce soit. Arval se r\u00e9serve le droit de modifier ou de mettre \u00e0 jour, \u00e0 tout moment et sans pr\u00e9avis, le contenu de ce document.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Editeur responsable : Arval Belgium SA, Ikaroslaan 99, 1930 Zaventem, RPM Bruxelles TVA BE 0436.781.102, <a href=\"http:\/\/www.arval.be\">www.arval.be<\/a>, 02 240 01 99, <a href=\"mailto:info@arval.be\">info@arval.be<\/a>. Arval Belgium SA est enregistr\u00e9e en tant qu\u2019interm\u00e9diaire d\u2019assurance \u00e0 titre accessoire aupr\u00e8s de l\u2019Autorit\u00e9 des Services et March\u00e9s Financiers (FSMA &#8211; <a href=\"http:\/\/www.fsma.be\">www.FSMA.be)<\/a> sous le num\u00e9ro 0436.781.102. BNP Paribas Fortis &#8211; IBAN BE54 0016 0303 1797- BIC GEBABEBB.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lorsque le contrat de leasing d\u2019un v\u00e9hicule Nissan arrive \u00e0 son terme, le v\u00e9hicule est restitu\u00e9 \u00e0 Nissan Lease ou Nissan Private Lease (g\u00e9r\u00e9 par Arval). Pour de nombreux clients, il s\u2019agit d\u2019un moment important. Ils souhaitent savoir ce qui va se passer, quand ils doivent restituer leur v\u00e9hicule et ce qui est attendu de [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":1204,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[21],"tags":[13,29],"class_list":["post-1363","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-informations-utiles","tag-subthema"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comment se d\u00e9roule la restitution du v\u00e9hicule ? - Nissan Lease<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment se d\u00e9roule la restitution du v\u00e9hicule ? - Nissan Lease\" \/>\n<meta property=\"og:description\" content=\"Lorsque le contrat de leasing d\u2019un v\u00e9hicule Nissan arrive \u00e0 son terme, le v\u00e9hicule est restitu\u00e9 \u00e0 Nissan Lease ou Nissan Private Lease (g\u00e9r\u00e9 par Arval). Pour de nombreux clients, il s\u2019agit d\u2019un moment important. Ils souhaitent savoir ce qui va se passer, quand ils doivent restituer leur v\u00e9hicule et ce qui est attendu de [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/nissanlease.online.dealer-info.be\/fr\/informations-utiles\/restitution_du-vehicle\/\" \/>\n<meta property=\"og:site_name\" content=\"Nissan Lease\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-29T14:45:07+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-04T09:32:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/nissanlease.online.dealer-info.be\/wp-content\/uploads\/2026\/04\/Europe_Couple_S1_3_LEAF.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1276\" \/>\n\t<meta property=\"og:image:height\" content=\"850\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Joris\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Joris\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/nissanlease.online.dealer-info.be\\\/fr\\\/informations-utiles\\\/restitution_du-vehicle\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/nissanlease.online.dealer-info.be\\\/fr\\\/informations-utiles\\\/restitution_du-vehicle\\\/\"},\"author\":{\"name\":\"Joris\",\"@id\":\"https:\\\/\\\/nissanlease.online.dealer-info.be\\\/fr\\\/#\\\/schema\\\/person\\\/f36624a11f892c24920046b76527e3b7\"},\"headline\":\"Comment se d\u00e9roule la restitution du v\u00e9hicule ?\",\"datePublished\":\"2026-04-29T14:45:07+00:00\",\"dateModified\":\"2026-05-04T09:32:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/nissanlease.online.dealer-info.be\\\/fr\\\/informations-utiles\\\/restitution_du-vehicle\\\/\"},\"wordCount\":1132,\"image\":{\"@id\":\"https:\\\/\\\/nissanlease.online.dealer-info.be\\\/fr\\\/informations-utiles\\\/restitution_du-vehicle\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/nissanlease.online.dealer-info.be\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Europe_Couple_S1_3_LEAF.png\",\"keywords\":[\"Subthema\",\"Subthema\"],\"articleSection\":[\"Informations utiles sur le leasing\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/nissanlease.online.dealer-info.be\\\/fr\\\/informations-utiles\\\/restitution_du-vehicle\\\/\",\"url\":\"https:\\\/\\\/nissanlease.online.dealer-info.be\\\/fr\\\/informations-utiles\\\/restitution_du-vehicle\\\/\",\"name\":\"Comment se d\u00e9roule la restitution du v\u00e9hicule ? 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Pour de nombreux clients, il s\u2019agit d\u2019un moment important. Ils souhaitent savoir ce qui va se passer, quand ils doivent restituer leur v\u00e9hicule et ce qui est attendu de [&hellip;]","og_url":"https:\/\/nissanlease.online.dealer-info.be\/fr\/informations-utiles\/restitution_du-vehicle\/","og_site_name":"Nissan Lease","article_published_time":"2026-04-29T14:45:07+00:00","article_modified_time":"2026-05-04T09:32:16+00:00","og_image":[{"width":1276,"height":850,"url":"https:\/\/nissanlease.online.dealer-info.be\/wp-content\/uploads\/2026\/04\/Europe_Couple_S1_3_LEAF.png","type":"image\/png"}],"author":"Joris","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Joris","Dur\u00e9e de lecture estim\u00e9e":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/nissanlease.online.dealer-info.be\/fr\/informations-utiles\/restitution_du-vehicle\/#article","isPartOf":{"@id":"https:\/\/nissanlease.online.dealer-info.be\/fr\/informations-utiles\/restitution_du-vehicle\/"},"author":{"name":"Joris","@id":"https:\/\/nissanlease.online.dealer-info.be\/fr\/#\/schema\/person\/f36624a11f892c24920046b76527e3b7"},"headline":"Comment se d\u00e9roule la restitution du v\u00e9hicule ?","datePublished":"2026-04-29T14:45:07+00:00","dateModified":"2026-05-04T09:32:16+00:00","mainEntityOfPage":{"@id":"https:\/\/nissanlease.online.dealer-info.be\/fr\/informations-utiles\/restitution_du-vehicle\/"},"wordCount":1132,"image":{"@id":"https:\/\/nissanlease.online.dealer-info.be\/fr\/informations-utiles\/restitution_du-vehicle\/#primaryimage"},"thumbnailUrl":"https:\/\/nissanlease.online.dealer-info.be\/wp-content\/uploads\/2026\/04\/Europe_Couple_S1_3_LEAF.png","keywords":["Subthema","Subthema"],"articleSection":["Informations utiles sur le leasing"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/nissanlease.online.dealer-info.be\/fr\/informations-utiles\/restitution_du-vehicle\/","url":"https:\/\/nissanlease.online.dealer-info.be\/fr\/informations-utiles\/restitution_du-vehicle\/","name":"Comment se d\u00e9roule la restitution du v\u00e9hicule ? 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